Refund and Returns Policy

Effective Date: December 13, 2024

At Havose, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward Refund and Returns Policy to ensure your shopping experience is stress-free. Please read through the following details to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns on most items within 30 days from the date you receive your order. To be eligible for a return, the following conditions must be met:

• The item must be in its original, unused condition.
• The product must be in its original packaging.
• The item must not be a personalized, custom, or final sale item, as these are non-returnable.
• You must provide proof of purchase, such as an order confirmation email or receipt.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team at info@havose.site with your order number and the reason for your return.
• Return Authorization: Once we receive your request, we will provide you with a return authorization number and further instructions.
• Shipping Instructions: Pack the item securely and send it back to the address provided by our team. Please note that return shipping costs are generally the responsibility of the customer unless the return is due to a defect or mistake on our part.

3. Refunds and Exchanges

Once we receive and inspect the returned item, we will process your refund or exchange:

• Refunds: If the return meets all requirements, we will issue a refund to the original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
• Exchanges: If you wish to exchange an item for a different size, color, or product, we will ship the replacement item once we receive the returned product. Additional charges may apply if the new item costs more than the original purchase.

4. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Personalized or custom-made items
• Items marked as final sale
• Opened or used products that cannot be resold (unless defective)

5. Damaged or Defective Products

If your order arrives damaged, defective, or not as described, please contact us immediately at info@havose.site. We will provide you with a return shipping label at no cost to you and process a refund or replacement for the defective item.

6. Shipping Costs

Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake made by Havose (e.g., sending the wrong product or a defective item). If the return is the result of an error on our part, we will cover the return shipping costs.